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OTHER FAQ
MY PARCEL HASN'T ARRIVED?
For standard delivery, if you haven’t received your item within 5 working days, please email customerservices@laurensway.com or call customer services on 0800 970 6577 and we will investigate further.
International
Delivery can take up to 10 working days. Please note, there may be delays due to customs. We cannot treat a package as ‘Lost’ until 20 working days from the date of dispatch.
HOW LONG WILL DELIVERY TAKE?
Depending on which delivery option selected:
Free shipping option is a 3-5 working day delivery service.
Standard tracked service is 3-5 working day delivery.
Next day orders placed before the cut off time of 3pm will be delivered the following working day before 5pm. Please see our Shipping and Returns policy for more details.
WHAT WILL HAPPEN IF I AM NOT IN WHEN MY PARCEL IS DELIEVERED?
The delivery company may leave parcels either with a neighbour or ‘safe place’, or will be taken back to your local delivery office. A ‘while you were out card’ should be left explaining where the parcel is being kept.
If taken back to the delivery office, parcels will be held for up to 18 calendar days before being returned to us. Different rules apply for next day items.
DO YOU SHIP TO COUNTRIES OUTSIDE THE UK?
Yes we do. Shipping costs will be quoted via Royal Mail upon checkout.
HOW CAN I RETURN MY ITEM/S?
Please read our returns policy to download our returns form and to ensure your item meets our refunds procedure.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
Once we have received the item, it may take up to 14 days to process a refund.
WHAT IF THE PRODUCT I HAVE RECIEVED IS INCORRECT OR FAULTY?
Please email customerservices@laurensway.com, we will try to rectify the situation as soon as possible. Please note, in certain circumstances we may ask for images of the product and/or for the item to be returned./p>
WHAT DO I DO IF I FORGOT TO ENTER MY PROMOTIONAL CODE?
Unfortunately, we cannot apply discount codes after the order has been placed. All promotional codes need to be entered at the time of placing your order.
HOW CAN I STOCK LW PRODUCTS FOR MY BUSINESS?
Please email customerservices@laurensway.com or alternatively call 0800 970 6577 where our friendly team can assist you.
Are LW Products available on the High Street?
Yes. You will find our products in Selected Superdrug Stores, please see “Which Superdrug Stores can I find LW products?”.
Our products are also available in Beauty/Tanning Salons across the UK. For your local stockist please email customerservices@laurensway.com, for further details.
Which Superdrug Stores can I find LW products?
BANGOR - UNIT 27/31 FLAGSHIP CENTRE, BANGOR, CO DOWN, N IRELAND BT20 5AU
BASINGSTOKE - 10-13 HAMSTEAD HOUSE THE WALKS SHOP CTR, BASINGSTOKE, RG21 7LG
BLACKPOOL - 27/29 HOUNDS HILL CENTRE, BLACKPOOL, LANCASHIRE FY1 4HU
BRISTOL - 40 THE MALL, CRIBBS CAUSEWAY PATCH WAY, BRISTOL BS34 5GG
CARDIFF - 1,2 & 7 QUEENS WEST QUEENS STREET, CARDIFF, CARDIFF CF10 2AQ
CHELMSFORD - UNIT 2 15/19 HIGH STREET, CHELMSFORD, ESSEX CM1 1BE
ENNISKILLEN - UNIT 7/8 ERNESIDE SHOPPING CENTRE, ENNISKILLEN, NORTHERN IRELAND, BT74 6JD
EXETER UNITS 11 GUILDHALL DEVELOPMENT, EXETER, DEVON EX4 3HJ
DUDLEY - UNIT 78 MERRY HILL, BRIERLEY HILL, WEST MID DY5 1SY
GATESHEAD - UNIT 68 CAMERON WALK, THE METRO CENTRE, GATESHEAD, NE11 9YR
GLASGOW - 66 ARYGLE STREET, GLASGOW, G2 8AG
GLASGOW - 117 SAUCHIEHALL STREET , GLASGOW, G2 3ER
GRAYS - 107-108 LAKESIDE SHOPPING CENTRE, WEST THURROCK, GRAYS, ESSEX, RM20 2ZG
KENT - L008 LOWER ROSE GALLERY, BLUEWATER, GREENHITHE DA9 9SH
LEEDS - UNIT 5A WHITE ROSE CENTRE, LEEDS, YORKS LS11 8LL
LEICESTER - 25 HUMBERSTONE GATE, HAYMARKET TOWERS, LEICESTER LE1 1WA
LIVERPOOL - 66/67 SOUTH JOHN STREET (UPPER), LIVERPOOL
LONDON - MARBLE ARCH 508-520 OXFORD STREET, LONDON, W1C 1NB
LONDON - 49/50 STRAND, LONDON, WC2N 5LL
MANCHESTER - UNIT L33 ARNDALE CENTRE, MANCHESTER, M4 3AQ
MANCHESTER - UNIT L45/46 PEEL AVENUE, THE TRAFFORD CENTRE, MANCHESTER, M17 8BN
MILTON KEYNES - UNIT 4 WOOLWORTHS DEV, MIDSUMMER ARCADE, MILTON KEYNES, MK9 3BB
NOTTINGHAM - 13/17 CLUMBER STREET, NOTTINGHAM, NOTTS NG1 3ED
PRESTON - UNIT 1 FISHERGATE WALK, ST GEORGE'S CENTRE , PRESTON PR1 2NR
SHEFFIELD - UNITS 12/13 CRYSTAL PEAKS SHOPPING CTR, SHEFFIELD, S20 7PQ
SHEFFIELD - 41 HIGH STREET, MEADOWHALL SHOPPING CENTRE, SHEFFIELD S9 1EW
WATFORD - UNIT 153 THE HARLEQUIN SHOPPING CENTRE, WATFORD, WD1 2TE
YORK - 17 MARKET STREET, YORK, YO1 8SL
